Frequently Asked Questions

Installation is quick and easy! First, thoroughly clean and dry your bathtub surface. Remove the backing paper from the strips and press firmly onto the tub floor, starting from one end and smoothing out air bubbles. Allow 24 hours before use for optimal adhesion.

No, our strips are designed to be removable without damaging most bathtub surfaces. They work well on fiberglass, acrylic, porcelain, and ceramic surfaces. For removal, use a hair dryer to warm the adhesive and peel off slowly. Any residue can be cleaned with adhesive remover.

For standard bathtubs (60 inches), we recommend 12-18 strips spaced 3-4 inches apart. For smaller tubs, 8-12 strips are usually sufficient. For walk-in showers, 6-10 strips provide excellent coverage. Our Complete Safety Kit includes 24 strips, perfect for most installations.

Absolutely! Our strips are specifically designed with families in mind. They provide excellent grip for all ages, including children and seniors who are at higher risk of bathroom falls. The textured surface is comfortable underfoot while providing maximum safety.

Our strips are made from high-grade PEVA (polyethylene vinyl acetate) material with a medical-grade adhesive backing. They are non-toxic, BPA-free, and antimicrobial. The material is also mold and mildew resistant, making them perfect for bathroom environments.

With proper installation and normal use, our strips typically last 2-3 years. The lifespan depends on usage frequency, cleaning products used, and water quality. We recommend replacing them when you notice reduced grip or visible wear. Signs it's time to replace include edges lifting or reduced texture.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers. For customers in France, we also accept SEPA direct debit and Bancontact. All transactions are processed securely through our encrypted payment system.

Yes! We offer volume discounts for orders of 10+ packages: 10% off 10-19 packages, 15% off 20-49 packages, and 20% off 50+ packages. Perfect for property managers, contractors, or safety coordinators. Contact us for custom pricing on orders over 100 packages.

Orders can be modified or cancelled within 2 hours of placement, as long as they haven't entered processing. After this window, we can sometimes accommodate changes but cannot guarantee it. Contact our customer service team immediately if you need to make changes.

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, return the unused products in original packaging for a full refund. Customer is responsible for return shipping costs unless the item was defective or incorrectly shipped.

Currently, we ship to the United States and France only. We're working to expand to other countries in Europe and North America. Sign up for our newsletter to be notified when shipping becomes available in your area.

Once your order ships, you'll receive a tracking number via email. You can track your package directly on the carrier's website (UPS, USPS, Colissimo, or Chronopost). You can also log into your account on our website to view order status and tracking information.

Clean with warm water and mild soap using a soft brush or cloth. For deeper cleaning, use a mixture of white vinegar and water (1:1 ratio). Avoid harsh chemicals, bleach, or abrasive cleaners as they can damage the material and reduce grip effectiveness.

If edges start lifting, clean the area thoroughly and press the strip down firmly. You can use a hair dryer on low heat to warm the adhesive and improve bonding. If lifting continues, it's time to replace the strip. Lifting usually indicates the adhesive has reached the end of its effective life.